Refund policy

Return & Refund Policy | RM General Trading

Last Updated: June 2, 2026

At RM General Trading, customer satisfaction is our priority. We strive to ensure that every product meets our quality standards. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Eligibility for Returns

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned with original packaging, tags, and accessories
• Not show signs of damage caused by misuse or improper handling

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

• Clearance and sale items
• Gift cards and digital products
• Personal care and hygiene-related products
• Customized or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos or videos for verification before processing a replacement or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued through the original payment method within 7–14 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item supplied by us.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure outlined in this policy.

Exchange Policy

Eligible products may be exchanged subject to product availability. Please contact our customer support team for assistance.

For return, refund, or exchange requests, please contact us:

RM General Trading

📧 Email: rmgeneraltradingllc.sp@gmail.com

📱 WhatsApp: +923166569955

📍 United Arab Emirates & Pakistan

Thank you for choosing RM General Trading. We appreciate your trust and are committed to providing a reliable and professional shopping experience.